Soul Ceramics is the best company there is when buying your kiln. I own 2 glass kilns that are in my studio and I bought both from them through this company. I love getting their weekly messages on the kiln’s progress. After my kiln arrived, they quickly answered any questions I had. This is very important because you have no frustrations with your new kiln.
I bought this evenheat lb 18 from Soul ceramics. I'm so glad I chose Soul ceramics for this purchase. They kept me in the loop, and every week I got an update on my order. I even had a couple of features to my order, soul Ceramics updated my purchase order promptly. I will make future purchases from Soul , they are just good people.
I purchased and evenheat kh-418 and I am absolutely blown away by the quality. I love everything about mine. Its incredibly intuitive to use and functions beyond my wildest dreams. If you are at all on the fence about buying an evenheat product, look no further! You will not find better, period. I also want to mention the fantastic people if Soul Ceramics! From the moment I placed my order they were on top of things, giving regular updates over the 8 week build process, and when I had questions about my order or the shipping they were extremely prompt with a polite and very helpful reply. So in summary if I could give evenheat and soul ceramics a 10/5 I would.
Soul Ceramics customer service is second to none. They do a great job of keeping you updated throughout the entire process and let you know exactly what to expect at every step. This was truly a great buying experience.
It would be nice to have some more pictures on the website that give a better idea of the size of this kiln. It turned out to be exactly what we needed but felt like we couldn’t find any pictures to give the size justice anywhere.
I loved how Soul Ceramics handled the process. They let you know from the get go that it takes a few weeks to get a kiln built. They surprised me every 2 weeks with an update letting me know what stage the kiln would be in. I loved that. Best of all, they beat their predicted delivery day by almost a week so I was wonderfully surprised when it showed up. I would highly recommend them to anyone for their transparency from the beginning, great communication, and wonderful customer service. Great job people!
I've never spent so much on a single item especially online, from beginning to end I felt comfortable. I've had zero problems and received my kiln quickly. Thank you
from the moment i clicked the purchase button for my new kiln i received friendly email updates on the building process and when to expect to get the
new kiln. any questions i had were answered thoughtfully and promptly. thanks again!
Packed really well. Great customer communication and service. Constant communication with up-dates of how my order was coming along from beginning to when it was delivered. I have not fired it up yet. . Getting my ventilation set up. I attached a few pick to give people an idea of how much they can fire in the 1413 model. 8 coffee mugs total. I ordered an extra full shelf. I highly recommend ordering one with your initial purchase.
Purchasing from Soul Ceramics feels like joining a family. Updates all the way through the building process. Even heat kiln is the top notch kiln everyone with heat treating needs should own.
Thank you for saving me tons of money, getting all the extras and keeping me informed while I anxiously waited for my kiln! It's here now I can't wait to learn how to use it.
Great Price, Great Service.
What can you ask for more?
SoulCeramics provided great customer service - questions were promptly answered and biweekly updates on the manufacturing timeline were provided.
I ordered this oven for heat treating stainless steels and so far its been excellent - heats fast, is accurate and well insulated!
The customer service from Soul Ceramics was awesome! Update emails were great, and i never thought it was forgotten about.
Easy ordering. Answered all of my questions quickly. Exactly as it was promised! Love my new kiln thank you so much!
Despite the present circumstances, Soul Ceramics went above and beyond to make sure my order was delivered to me fully, despite a manufacturer mistake in my order. They immediately contacted the company and had them ship the right parts. Reliable and trustworthy service, will always order from Soul Ceramics in the future.