I've waited 20 years to be able to buy my own kiln. Kiln arrived exactly at 12 weeks (the estimated wait time), was delivered professionally and packaged very well. Soul Ceramics sent weekly updates and always responded to my questions promptly - excellent customer service. Electrician hooked it up without issue and I can't wait to do my first firing! So excited to have this kin in my art studio - looking forward to many years of use.
Without a doubt, Soul Ceramics is the best company out there for customer service. I really appreciated the weekly progress updates regarding the building of my kiln. I have fired 3 bisque loads of pots from my work during a year of lockdown with Covid and have had great results and am currently firing a glaze load. I am a newer home potter and I have found this kiln to be the perfect size for my space and for the amount of pots that I make. I am looking forward to increasing my knowledge and skill sets to become a reasonably good potter. I have the best tools to achieve that goal. Thanks Soul Ceramics, y’all rock!
Soul Ceramics was great to deal with. I ordered the unit on a Saturday and they even reached out to me by phone to answer product questions. The unit is fantastic, making heat treating much more exact.
Really high quality kiln with many smart design decisions, such as an insulated handle opener, offset steel door with tapered firebrick inside, and balanced door that won't swing closed unexpectedly. Great service from soul ceramics the whole way. It did take until the latter portion of 10 weeks, though, so order early if you will be needing it soon.
Have ordered Jen-Ken kilns from Soul Ceramics twice now. Customer service was great. They kept me updated and kiln arrived on time.
Thank you SO MUCH Soul Ceramics! The wait was worth it! I LOVE my new kiln! Thank you also for great customer support and sending missing shelf.
The kiln arrived exactly as ordered when they said it would. These folks are easy to work with and follow through as they state they will. I will order more supplies from them. Warren
I love my kiln. Soul ceramics was very good at keeping me informed regularly regarding its production. Ordering and receiving the kiln went very smoothly. Thank you Soul Ceramics for an awesome deal and excellent customer service!!
The oven arrived on the 9th of march, in excellent condition. Sorry it has taken so long in responding. From the start your company has been professional all the way through the process. Thank you. The weekly updates were great news,from a great company.The step pro controller is a good addition to the older kf series, easier to use after a trial run through the online manual. My old Even heat lasted me 30 years looking forward to a prolonged use of the LB-18. Thank you for your professionalism!
Our kilns are up and running. The entire purchase experience was so positive. Soul Ceramics went out of their way to keep us informed about the progress of our order from the original quote to the delivery. So appreciative of their attention to detail and communication!
Superior customer service the genuinely cares about their customers. Very rapid email responses and very friendly and professional staff. I wish all companies were ran this way. Top notch.
Got my Evenheat glass kiln and could not be happier-project number 2 firing as I write. Fantastic communication each week during the wait; wonderful instructions for receiving freight...just all around super service! thanks Soul Ceramics!
Soul ceramics are awesome! They had the best price I could find and my evenheat ko22.5 is perfect. I would highly recommend them!
This kiln is just the perfect size for all my ceramic needs. I have done several firings and they have all turned out great! The Rampmaster II controller is extremely easy to use. The customer service reps are always available and very helpful for the many questions that I had leading up to my purchase. I couldn't be happier with the entire experience and product from Soul Ceramics, thank you!
I purchased an Evenheat Kiln from Soul Ceramics, and although I have not had a chance to fire it up yet (only test fired), the customer service I have received from this company has been excellent. I can see that the 1818 is the perfect size for my home studio. The manufacturer delivered the kiln without one of the shelves and Soul Ceramics got one shipped out very quickly. They have been very responsive and helpful with other questions I have had. Highly recommend Soul Ceramics.