I loved how Soul Ceramics handled the process. They let you know from the get go that it takes a few weeks to get a kiln built. They surprised me every 2 weeks with an update letting me know what stage the kiln would be in. I loved that. Best of all, they beat their predicted delivery day by almost a week so I was wonderfully surprised when it showed up. I would highly recommend them to anyone for their transparency from the beginning, great communication, and wonderful customer service. Great job people!
I've never spent so much on a single item especially online, from beginning to end I felt comfortable. I've had zero problems and received my kiln quickly. Thank you
from the moment i clicked the purchase button for my new kiln i received friendly email updates on the building process and when to expect to get the
new kiln. any questions i had were answered thoughtfully and promptly. thanks again!
Packed really well. Great customer communication and service. Constant communication with up-dates of how my order was coming along from beginning to when it was delivered. I have not fired it up yet. . Getting my ventilation set up. I attached a few pick to give people an idea of how much they can fire in the 1413 model. 8 coffee mugs total. I ordered an extra full shelf. I highly recommend ordering one with your initial purchase.
Purchasing from Soul Ceramics feels like joining a family. Updates all the way through the building process. Even heat kiln is the top notch kiln everyone with heat treating needs should own.
Thank you for saving me tons of money, getting all the extras and keeping me informed while I anxiously waited for my kiln! It's here now I can't wait to learn how to use it.
Great Price, Great Service.
What can you ask for more?
SoulCeramics provided great customer service - questions were promptly answered and biweekly updates on the manufacturing timeline were provided.
I ordered this oven for heat treating stainless steels and so far its been excellent - heats fast, is accurate and well insulated!
The customer service from Soul Ceramics was awesome! Update emails were great, and i never thought it was forgotten about.
Easy ordering. Answered all of my questions quickly. Exactly as it was promised! Love my new kiln thank you so much!
Despite the present circumstances, Soul Ceramics went above and beyond to make sure my order was delivered to me fully, despite a manufacturer mistake in my order. They immediately contacted the company and had them ship the right parts. Reliable and trustworthy service, will always order from Soul Ceramics in the future.
Soul Ceramics was very responsive to any questions I had and was a very good company to deal with. I highly recommend them.
Really great customer service, very patient. Got my Speedball a bit later because of the pandemic but they updated me as soon as it was available to be shipped out, and it arrived in perfect condition despite the distance
It was great working with Soul Ceramics. All were very helpful and so courteous. I would reccommend Soul Ceramics to anyone wanting to purchase any ceramic products
Soul ceramics was very helpful and answered a long list of questions and helped me order with a special plug. I was very happy and grateful for the service from several employees who were both very thorough in getting everything set up right for my purchase- which for me , was a big one.