Soul Ceramics was very responsive to any questions I had and was a very good company to deal with. I highly recommend them.
Really great customer service, very patient. Got my Speedball a bit later because of the pandemic but they updated me as soon as it was available to be shipped out, and it arrived in perfect condition despite the distance
It was great working with Soul Ceramics. All were very helpful and so courteous. I would reccommend Soul Ceramics to anyone wanting to purchase any ceramic products
Soul ceramics was very helpful and answered a long list of questions and helped me order with a special plug. I was very happy and grateful for the service from several employees who were both very thorough in getting everything set up right for my purchase- which for me , was a big one.
I purchased an Olympic 1823HE as my first kiln. I was able to choose from an in stock kiln so I didn't need to wait the usual 6-8 weeks. My kiln arrived in perfect condition with all the accessories I ordered. It was transported all the way into my garage. Couldn't be more pleased. This is definitely the best deal online!!
The kiln itself is great! The customer service from soul Ceramics is above and beyond! Really can’t say enough good about them. If you need supplies or help/information don’t hesitate contacting them and walk away as happy as me. Plus it’s actually cheaper than anywhere else and free shipping!
My kiln arrived in perfect condition. It was well packed and the delivery went smoothly. Your company was great to work with. Thanks. I recommend working with you
I had seen on Evenheats site that their Metal Clay Kiln Kingpin88 had 18 preset programs. SInce I recently got back into metal clay and being 76 years old, the thought of having a kiln that did all the thinking for me was fantastick.
I shopped around and found that no other store was selling the updated model. THey all had 10 presets. I called SOUl and they checked into it and they called me back and said they were selling the 18 preset model and the price was less than I found elsewhere and as a first time customer I got a $25 discount along with free shipping. I ordered the kiln from them. It was xmas week and Evenheat was closed. They placed the ordere and it was taking longer than I thought so I contacted them. We had some notes going back and forth. They thought their instructions on delivery said 4 to 6 weeks I thought it was in 2 weeks. I showed them the info I got from them. SHortly after I got a message from UPS that my kiln was being delivered the next day. So the mix up was taken care of and I got the kiln in 4 weeks. It was well worth the wait. I got the newest model of the kiln with 18 preset programs plus 4 custom programs that have 8 segments.
The kiln was extremely well packed. I downloaded the 2 manuals from Evenheat and they are fantastic. IOne explains using a kiln with 7 pages, the 2nd one is 21 pages and goes thru all the settings, how to use each one, line by line which is so easy to follow. I am Dyslixic and have trouble with directions, with these instructions It will be so easy to fire my metal clay.
I again am so happy that they found the 18 program for me as no other store made an effort to do so. Oh, in addition I got a kiln shelf in the box whic was a pleasant surprise as I hadn't ordered one. Perhaps iot was a gift for the delay.
I would highly recommend Soul to anyone who wants a fair price and good communication.
Very prompt to return calls. Answered my questions and were very personable. Kiln arrived and is wonderful.
I give your handling of me and my account 100%! Everyone I dealt with were prompt to answer me and helped ease my worries. I certainly plan on doing more business with Soul Ceramics. I know my missing 6 inch posts will arrive soon because I have faith in your company. I am still learning the new method...as opposed to using cones, and find it amazing. We had a goodbye ceremony for my 44 year old Evenheat.
Thank you all, and especially Alex and TJ with whom I communicated. Very business-like with great understanding and patience.
I was kept well informed as to my order and what to expect at delivery.
Got back to me in a timely matter when I needed a question answered. I would recommend your company in a heartbeat.
Great Kiln! Very good customer service! Delivered in less time than they said. Couldn’t be happier.
Stellar experience! Was looking to purchase and the first company I talked to blew me off when I asked question. Not Soul Ceramics. Got my kiln 3.5 weeks and was perfect. TJ is very thoughtful. Thanks for everything. !
I don’t normally leave reviews but I felt compelled since Soul Ceramics went above and beyond with my purchase of the Evenheat KH418. Lead time was estimated at 6-8 weeks, I received the order in less than 5. With the promotional offer and free shipping, they beat all other Evenheat distributors by over $200! It’s a no brainer to me. I received confirmation/follow up emails keeping me informed as to what to expect regarding lead times, shipping etc. Thank you Soul Ceramics team.
I got the lid lifter and it was the best buy as an added feature. It is so easy to open. I've only run a couple of programs so far, but it works perfectly. I can't wait to keep firing different programs. I'm really loving the tap controller.
I purchased the Evenheat knife oven (kf18) to help me get get more accurate heat treating temperatures to get the most of out of my knives. It worked perfectly. The manuals are available online and the programming procedures were simple to learn. The service and communication from Soul Ceramics were exceptional as we had to delay shipping since I was going to be out of town and not be available for the scheduled delivery date. My needs are not extensive so I went with the SetPro contoller and it meets my needs, I upgraded the relay to the solid state relay, and also ordered the knife holding rack that will remain in the oven. I have heat treated five knives at high temperatures (1475-1525*) and drew the temper at lower temperatures (450-500*) and the oven responded to all my needs. I highly recommend the oven and Soul Ceramics.
I purchased my Evenheat kiln from Soul Ceramics and I am very pleased with my purchase. I like their prices and customer service. They worked with my schedule to make delivery convenient for me. I will definitely keep them in mind for future purchases.
I did a lot of looking around before selecting the Olympic Doll kiln and settled on it because of the oval-shaped firing chamber. It makes loading and unloading a smaller kiln easier, and it can also accommodate larger pieces if needed. I've done about a dozen firings so far (bisque, glaze and afterglaze) and absolutely love it! It's the perfect size for my smaller work. The electronic controller works perfectly every time. Soul Ceramics shipped it super fast and had the best price on the Internet. I give my highest recommendation!
Thanks for selling these great kilns at an even greater price. You have my business for life
Delivered in perfect working order and runs like a dream.
I am impressed with the customer focus...Not only did Soul Ceramics make the kiln purchasing process simple by offering a great price and answering all my questions, they worked with my travel schedule to ensure my new kiln was delivered between trips to Minnesota, Yellowstone and Texas. Through every step their "soul" desire was to ensure I was completely satisfied. I highly recommend buying a kiln from Soul Ceramics!
Great price on my new Olympic Kiln.
Soul Ceramics was great with customer service and the quality of product.
Exactly what I was looking for, and at a better price than what I could find anywhere else. Highly recommended!!
I love my evenheat kiln. Soul Ceramics was easy to deal with and their price was lower than anyone else’s.
I'm absolutely thrilled with this HT oven! Soul Ceramics was great to deal with. They really care about your satisfaction. If you're in the market for a kiln or HT oven, look no further than these folks.
Kiln arrived in excellent condition and appears to be extremely well made. Shipping was fast and the price could not be beat.
Highly recommend this company.
I purchased the Jen-Ken AF3P Cre-8 Glass Kiln as a gift for my daughter. She was absolutely thrilled with it. The service was terrific. I received it in a super reasonable amount of time. I couldn't be more pleased. Thank you so much.
I have been extremely pleased with my purchase. Fired a few times already. Easy to use and impressed with the workmanship. Nice big size and only requiring 120V.
Expect many years of fun use.
The kiln is amazing. Does a great job and fits perfectly in small area I glass blow. Thank you Soul Ceramics.
I love the kiln. My only regret is that I didn’t get a bigger one. It’s easy to program and the YouTube tutorial was very helpful. I needed some advise when I was setting up the kiln and customer service was really helpful.
My kiln has been working great! I am so far very pleased with this purchase! It fits my space and needs at the moment!
I received my kiln for Christmas and have slowly been learning to use it. Since I am new to glass slumping and molding and find that this kiln is wonderful. Programming is great as well. I am looking forward to making some wonderful glass projects and explore a whole new form of art for me.
I have a small custom knife makeing business that necessitates the need to be able to treat several different kinds of steel . This oven gives me the flexibility to do it with ease and precision. I'm very pleased with it !
Completely satisfied with my purchase. The RM 3 makes the process effortless. Soul Ceramics is the place to purchse. Best service ever!!
Oven is exactly what I needed, has been working perfectly ever since I received it.
Customer service has been nothing but amazing, love the entire experience from start to finish working with this business