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Soul Ceramic’s customer service is unlike others. I’ve never dealt with a company so on top of everything. My kiln arrived ahead of schedule and flawless. Although couple of items were missing from the manufacture, Soul Ceramic made sure to resolve it very quickly. I haven’t fired up my kiln yet and will update when I do.
My mother helped me purchase my first kiln for my at home studio. First of all I cannot say enough about this business/company and their customer support/service, they are amazing! So it started off as a surprise but quickly turned into a group effort in purchasing this kiln. We quickly realized the original kiln that my mom had ordered, did not reach the temperatures I needed and the shipping was much longer than expected. Luckily the company offered to swap out the kiln and with a discount to something that was currently in stock and would be a fraction of the time to ship. She ordered/swapped the kiln a second time but realized at that point she was going to include me to ensure I was gonna receive the kiln I really wanted. The people were so patient with my mother, with me and with us both on the phone, multiple phone calls! Every time they were so helpful, patient and very informative. We went over every option and all while educating my mother about each product and every function. Their hours of availability is perfect and have been so helpful with any questions I have. So in the end we ordered the Olympic Kiln - Doll E because it was ready to go, literally with shipping it and firing it apon arrival if I wanted to because of it having an ordinary house outlet as the power source. We ordered it Thursday evening and it arrived that Saturday afternoon, so fast! The inner brick of the kiln near the hinge was damaged during shipping but did not effect the heating of the kiln. It came with kiln wash and my first fire was successful in seasoning it, can’t wait to firer some pieces in it soon! Love love love this kiln! So easy to use, cute in size, able to lift it myself, loading will be easy, regular electric cord, comes with kiln stand and wash. Oh and don’t forget amazing customer service!
We have used the kiln once so far and are still trying to figure it all out. The customer service for SoulCeramics is AMAZING!!! The YouTube videos are very helpful. The manual itself seems a little lacking in how to run the kiln but has a lot of information about the kiln. We are excited to continue to learn and use the kiln.
The customer service from Soul Ceramics has been outstanding. They have been quick to communicate, updating me on the status of my order and what to expect. So far the kiln is working great and we love the size. I know if any problems do arise the company will offer good customer service.
Wonderful kiln! Fast delivery! Excellent customer service! Highly recommend Soul Ceramics! My first kiln firing was a success, plugs into my household electric, and I was able to fire to Cone 5 for a glaze firing with no issues!
Soul Ceramics has the best customer service I’ve ever experienced from a company hands down. The are available at the drop of a hat with any questions and even order changes. I couldn’t be happier with my order and the company itself !!🤘👍🤘
Your establishment deserves the award for excellence in every category imaginable as a business. Words cannot express enough how impressed I am by the personal calls regarding status and questions regarding the order, weekly email updates, the most personable and accommodating staff and owners imaginable. Never doubt dealing with this company. Just amazing and excellent quality products. More than completely satisfied in every way.
I can not speak highly enough about my recent experience with Soul Ceramics. There communication and customer service were the best I have ever experienced!
My kiln arrived a few weeks earlier than expected. When I contacted customer service with questions, I received immediate and helpful responses.
I haven’t had a chance to use the kiln yet, but I am pleased with the purchase.
The order process, communication and followup on my order was excellent. The kiln manufacturer was quoting a multi-month wait before my order could be built and shipped. That was clearly stated on the website, so there were no surprises. Throughout the process Soul Ceramics kept in regular contact with me and kept me updated. The kiln actually shipped sooner than I anticipated and arrived in perfect condition. I would definitely recommend Soul Ceramics to anyone.
Soul Ceramics consulted with me on the best kiln for my firing needs that could run on 120v. They advised the Olympic Doll E and it works perfectly on the back porch of my little apartment.
I purchased the in-stock version of the kiln on 21DEC and it was in my home by 24DEC. That’s like unheard of in COVID times and during the holiday.
I’m so glad I decided to get the genesis controller. I was initially pretty intimidated to use it, but after reviewing the controller manual and watching the youtube videos, it kind of seemed fool-proof. At the time of writing this, I’ve done a test fire, 3 bisque to cone 04, and a bisque to Cone 5. I’ve been using the preloaded programs and I love that they have slow and med/slow options preloaded. I love the graphs and tables… if you eventually want to do custom programming the preloads are a great starting point that can be modified to your liking. For my glaze fires I know I will need a controlled cool, and I already know how to program that.
Another great part about the genesis is that it comes with an app. It was so simple to connect my kiln to my wifi and then follow along with the firing on my phone. I also love that you can add the cost per kwh in your area and then the genesis will give you the cost of each firing. Honestly, it’s a dream.
Special thanks to the Soul Ceramics team for being a resource through this entire process. So many people checked in with me to five me tips on receiving my kiln and to see how it was going after it had been with me for a few days. I wouldn’t have been able to make this purchase without their help and I’m so glad I did. Being able to fire my own pieces at home is so fun.
I first have to say the soul ceramics always has the best customer service out there. This is no joke. I reached out a few days before Christmas guessing that it was probably impossible to get this wheel before Christmas. They responded within an hour and informed me it could be done. I ordered the wheel and it was shipped the next day. The clay boss wheel is a great wheel for beginners-pros. I haven’t thrown on a wheel in years, but it came back like riding a bike. This was a Christmas present for my whole family. It has only been a week and has brought so much happiness to our family. My 6 year old daughter and 10 year old son made their first pieces on this wheel. I was amazed on how well they did. This is a well balanced wheel. I will continue to purchase all of my products through soul ceramics. If you want products at a great price with amazing customer service , this is where you should go. I have now purchased a Kiln and wheel from soul ceramics and am 200% satisfied!
I found a kiln I was interested and reached out to figure out shipping costs (I live in Hawaii) and Lea got back to me right away to let me know that the kiln I was interested in was on back order, but they had this similar one in stock! This one turned out to be perfect for my needs and Lea answered all my questions kindly and quickly. I just did my first bisque and glaze firing and everything came out beautifully. The Genesis Touchscreen controller is fantastic, very user friendly. Overall, I'm really happy with my purchase and grateful for the excellent customer service that helped keep me informed of where my kiln was at all times!
In October of 2021, I had a stroke which affected the left side of my body. Of course, as “luck” would have it, I am left-handed. Because of the care I required, I moved to Kansas City to be near family for my rehab. Under duress, I had to sell my Jenn-Ken kiln, which I loved, and a home studio in Florida, which I also loved. In October I started my search for a new kiln. I had intended to get another Jennie, but I found Soul Ceramics online with a fabulous deal, free shipping and availability immediately! I was sold. It came three days ago. I think I’m in love! I have some questions, but I’m not quite ready to dive in until after the holidays. I pray your customer service is as wonderful as your office staff and shipping personnel! I need a refresher on setting up an 04, 06, and 6 cone firing, for starters. Once I program it in, I hope I can access it without having to put everything in again each time. Can’t wait to get my hands in the mud! You will be hearing from me in January for sure. Thank you for the wonderful service.
I haven’t used the wheel yet but the communication with Soul Cermics and care that was given for shipping the product and the quick delivery was great.
The company shows they care about their customers.
I would Oder from the them again and recommend to friends.