I haven’t used the wheel yet but the communication with Soul Cermics and care that was given for shipping the product and the quick delivery was great.
The company shows they care about their customers.
I would Oder from the them again and recommend to friends.
Outstanding oven, has drastically improved the entire heat treating process for me. Extremely easy to program and operate. I was up and running within an hour of getting it unboxed. Soul Ceramics was phenomenal in helping get it to me quickly as well.
My kiln arrived within the window of time that was estimated when I purchased the kiln. Soul Ceramics kept a weekly email update as to how many weeks had passed up to the point where they emailed me the shipping info. All that went smoothly. I really liked the updates. They made me feel like a valued customer and not a number. I wish more retailer's would take this more personalized approaches to big ticket purchases! My kiln is still in the box but it arrived undamaged and I've just got to make some more space for it
Soul Ceramics is a great company, and I would highly recommend them for all your pottery needs. They have great customer service and helped me pick out the right kiln. They also followed up to make sure it arrived and everything was ok.
Bought a Kiln from SoulCeramics. Their rapid communication to answer questions, and communicate about the order and delivery was superb. They are very focused on making sure their customers are satisfied. Highly recommended.
This is my 2nd Jen-ken Chilipepper and while my first one which is 15 years old still works flawlessly, I now have a backup. These kilns are perfect for glass bead making and while you'll need to change out parts from time to time, it's not complicated! Soul Ceramics has the absolute best prices and their customer service is OUTSTANDING. My kiln arrived much sooner than anticipated and was well packaged. I even received a thank you card from them a few days after delivery!
It arrived perfectly safe and sound. It was easy to unbox and set up! I so appreciated the communication from Soul Ceramics about the timing as well as detailed instructions for the delivery. I also appreciated the emails that included instructions for the kiln. I always receive an immediate response when I have a question. I am so looking forward to getting to know my new kiln and I’m grateful that I bought it from the right source! Thanks!
I am new to this and after a bit of research, I placed my order for a small kiln. Lea contacted me to let me know they had a similar kiln in stock, instead of waiting for the factory order, and after a bit of back and forth with Lea answering my every question - she suggested a different kiln, which was actually less expensive! It arrived quickly and I love it!!!
First off, the staff at Soul Ceramics is very friendly! Second, they responded to my emails QUICK. I’m talkin’ email sent at 11pm PST and I had a response by 11:30pm PST! If an employee is awake, they respond. They stayed in touch every week while my kiln was being built and they kept personal tabs on the entire shipping process. Then there’s the price.. very competitive pricing and free shipping! Can’t forget about the product itself. The inside of the LB-18 is huge, it’s a great quality kiln and all of the extras make this thing like a Cadillac compared to other brands I’ve used. Ordering all of the add-on stuff is highly recommended!
Bear Valley Forge
I recently purchased my Seattle Pottery Supply series 12 (model 123). It is exactly what I wanted. At 120 volts the highest cone is 6. That’s great for me. So far I’ve completed 13 firings and the 14th is underway now. I can’t say enough good things about this kiln. Probably I should mention the price, shipping was free, is well below the SPS price. This amazed me. Plus SPS would have charged shipping. I don’t know how Soul Ceramics does it but they did. Soul’s customer service is without a doubt fanfreakintastic! If I ever decide to upsize I will definitely be coming back to Soul Ceramics
The kiln was delivered within the expected dates. Soul Ceramics kept me up to date on the schedule. When I reached out to them with specific questions, they responded in a timely manner.
When/if I need another kiln I'll definitely consider using them.
I recently received my series 12 model 123 kiln. So far I’ve only used it to bisque but am throughly impressed. I did put it on a dedicated 120 volt circuit, with 25 amp breaker. The kiln amazes me in that it radiates little heat and appears to be extremely energy efficient due to the 3” bricks.
Amazingly the kiln through Soul Ceramics Supplies was considerably les expensive than through Seattle Pottery Supply, the manufacturer. I received the kiln midway between the 5th and 6th week after ordering it. Absolutely no damage upon receiving it, was shipped from Seattle to Greensboro NC. Soul’s Customer Service is by far in the EXCELLENT category.
To sum it all up I couldn’t be more pleased with my purchase, Customer Service, quality and speed of delivery.
Thank you so much! 🤓👍
The LB-18 knife maker's kiln with tap controller is so easy to use that it makes the drudgery of heat treating steel a breeze. Thanks to Soul Ceramics for offering such a great product. Your sales and service is outstanding!
I love my wheel- it calls to me every day to get into my little studio area and work! Thank you Soul Ceramics for making the process so easy- from inquiries about the availability to a quick delivery!
My Kilns are here and in one piece! I haven’t had the chance to fire yet but it is good to see them standing ready. The wait was long but you guys were great. Weekly updates and excellent service. I will definitely use your company again and I will tell anyone who will listen that your a great company to work with. Thank you