Even heat 22.5 ko came 100%assembled and ready to go. Went with quite relays and temp only deviates +~4deg. Great service and response from soul ceramics when I had one little problem when it was totally my screw up
Couldn't be happier!! Amazing product but even more amazing customer service!! Had a question about my new kiln and it was answered within 4 hours!! Will buy from Soul Ceramics again!!
This team is awesome, TJ, Alex, & Lea took care of all the transactions, ordering, Q&A, additional parts, Shipping etc. Kept me up to date weekly as the manufacturing process did increase. These small companies Evenheat and Soul ceramics are true MADE IN THE USA companies. I would absolutely recommend them. I love my LB27. I can now make 2 foot gold bars
Lots of kiln options, kiln was freight delivered perfectly... customer service was spot on and always very timely! Lea must not sleep 😂.... No complaints at all! I'm firing my first bisque to condition the elements as I write this... i cant wait to fire my pottery and see how it all turns out! Got a batch waiting to bisque.... I've been wanting and waiting to purchase a digital kiln for years now.... you guys made it easy!
I LOVE my new kiln!! I am new to pottery and ceramics and this is my first kiln. Great price, great customer service, easy to order and exactly as described! perfect fit for my home as it is small and fits a standard home electrical outlet without having to make any electrical modifications. SO easy to use with easy-to-read manual— my very first projects fired perfectly and I have never fired a kiln in my life before now. Perfect 04-06 range bisque and glaze just as described, which is exactly what I wanted. I couldn’t be happier with or more proud to own this equipment and everything that came with. Zero issues whatsoever with ordering and delivery, and I really appreciate that it arrived a week early with frequent communication and updates from the time I ordered, to the time it arrived, and great follow-up even after a couple of weeks of use. I never had to contact Soul Ceramics once regarding my order because I was provided all the information and updates I needed and more as my order was being fulfilled… but I have no doubt that any concerns, issues or questions I might have had would have been addressed and resolved promptly and professionally. seriously impressive, and this is a dream come true for me as a maker. I really can’t say enough about how satisfied and excited I am with this company and equipment. Thank you so much for a wonderful product and outstanding customer service!
Took a while to get here but it was worth the wait!
Works great and it’s really easy to use, since we got the ramp master control. Customer service was also very nice and kept us updated on info we asked for and needed! When we got our kiln we ended up putting a dolly under the stand so we can push it around and store it easily. So far this kiln is great, especially for our small business. 10/10 :)
Simply put, both the Soul Ceramics and evenheat teams exceeded all of my expectations. I wish 10 stars was an option to give. And the knife oven is awesome too. Would definitely recommend. Also, based on how this order went, definitely a lifetime customer now. Everything was just too smooth.
I've waited 20 years to be able to buy my own kiln. Kiln arrived exactly at 12 weeks (the estimated wait time), was delivered professionally and packaged very well. Soul Ceramics sent weekly updates and always responded to my questions promptly - excellent customer service. Electrician hooked it up without issue and I can't wait to do my first firing! So excited to have this kin in my art studio - looking forward to many years of use.
Without a doubt, Soul Ceramics is the best company out there for customer service. I really appreciated the weekly progress updates regarding the building of my kiln. I have fired 3 bisque loads of pots from my work during a year of lockdown with Covid and have had great results and am currently firing a glaze load. I am a newer home potter and I have found this kiln to be the perfect size for my space and for the amount of pots that I make. I am looking forward to increasing my knowledge and skill sets to become a reasonably good potter. I have the best tools to achieve that goal. Thanks Soul Ceramics, y’all rock!
Soul Ceramics was great to deal with. I ordered the unit on a Saturday and they even reached out to me by phone to answer product questions. The unit is fantastic, making heat treating much more exact.
Really high quality kiln with many smart design decisions, such as an insulated handle opener, offset steel door with tapered firebrick inside, and balanced door that won't swing closed unexpectedly. Great service from soul ceramics the whole way. It did take until the latter portion of 10 weeks, though, so order early if you will be needing it soon.
Have ordered Jen-Ken kilns from Soul Ceramics twice now. Customer service was great. They kept me updated and kiln arrived on time.
Thank you SO MUCH Soul Ceramics! The wait was worth it! I LOVE my new kiln! Thank you also for great customer support and sending missing shelf.
The kiln arrived exactly as ordered when they said it would. These folks are easy to work with and follow through as they state they will. I will order more supplies from them. Warren
I love my kiln. Soul ceramics was very good at keeping me informed regularly regarding its production. Ordering and receiving the kiln went very smoothly. Thank you Soul Ceramics for an awesome deal and excellent customer service!!