Everything I read about the customer service at Soul Ceramics was spot on!! I’ve been so impressed and appreciative of each step of my order process. From weekly emails on order status to delivery a week early with an email sent saying they saw it was delivered and checking on receipt of item to a list of questions about firing with a response within the same morning answering every single question asked. Stellar customer service!!! 🌟 Thank you for making the big step of ordering my first kiln seem not so daunting!!

I can’t begin to express my gratitude for this team, but I’ll do my best. Not only is the kiln wonderful and perfectly suited to my wife’s new budding studio, the team also made sure I was informed every step of the way.
I had never purchased something like this before and didn’t know what I was doing, but their site and staff truly helped me find what was best for our space. If you’re shopping online and feeling unsure—especially if you’re buying a gift for someone in this awesome world of ceramics—reach out to them. They’ll help you and go the extra mile, just like they did with my order.
I highly recommend working with this team—you won’t regret it. They’ve definitely earned a repeat customer when we need more supplies.
Thank you, Soul Ceramics team, for being so helpful and caring.

Finally received my kiln and in great shape. Soul Ceramics was sending me weekly updates on the kiln and when shipped was tracking every move. Don’t think I could have found a better company. Thanks

This was our first encounter with Soul and we enjoyed the experience. Every question was answered fully and nicely. And we had lots of questions! Soul did not have control of the delivery date for our product but they kept us informed with a report every week. When it was ready to be delivered, they let us know and followed up afterward. I'd do business with Soul again in a heartbeat!

Pros -
Plugs into regular outlet.
Preset bisque, glass, and glaze programs.
Easy to use!
Fits about 2-3 mugs.
Well worth it to pay for solid-state relays (very quiet when firing).
Cons - Wish it was a bit wider to fit plates.
Great purchase! So happy I purchased from Soul Ceramics, communicated weekly on delivery notifications were so appreciated too! Excellent customer service!

Absoluteky magnificent purchae and im am absolutely in awe of the company’s customer service. Just a fantastic company to work with! Will definitely do business again!

I cannot even begin to express how magnificent this companyvis to work with. Even with some minor hiccups with their warehouse, they absolutely, 100% stood by their word, kept in constwnt communication, and made everything work out perfectly. I couldnt be happier. Thank you!

The team at Soul Ceramics went above and beyond helping me give my wife a wonderful birthday gift. They were so helpful with every step along the way.

What really set them apart was their incredible response time - I had a lot of questions, and they were on the ball, making sure I got the answers I needed right away. Their friendliness and prompt helpfulness is what made me choose them when I bought this kiln for my wife.

I received my kiln five days ago and have already fired it four times. I've been playing around with some of the, easily modified, firing parameters while firing test pieces. Turns out the default STD program works the best for my needs.

All I need the kiln for is to fire a large assortment of bisque chess sets. I've got 80 different Mayco glazes to experiment with and now I can do that at my leisure! The kiln makes testing glaze combinations simple and accurate. Being able to re-fire pieces, at will, is nice for obtaining the quality I'm aiming for too.

There was one small, minor imperfection with the kiln itself. This defect is shown in the picture below. It looks to me like somebody at the factory noticed it and then said screw it, ship it anyway. As the kiln arrived two weeks earlier than I expected, I'm not going to whine about a small dent in some non critical part.

All in all, if you want a small EZ to use kiln for firing bisque pieces, then this is the kiln for you! It is easily moved when not in use. It fits into a corner, with ample space on all sides, during firing. The apartment has a dedicated 20A line for the washing machine so that's the plug I use. The only thing is I can't use my washer and kiln at the same time. OK, not a big deal.

You'll start to the pieces I'm firing, along with the chess tables, on my IG account soon. Just look for EZInlays. I'll be tagging @SoulCeramics when I post fired pieces too. I promise.

Thanks guys, Happy Camper here!!!

Have an Ordinary Day...
Kurtis ~|:-)

We have received our furnace well packed and in a perfect new condition. Plugged it in and… it works!:)
The company’s customer service is first class.

This is my second purchase of an Evenheat kiln from Soul Ceramics. I needed a larger kiln and was happy with my first (smaller) Evenheat kiln. However one of the main factors was the stellar customer service I received from Soul Ceramics.
The new kiln came earlier than anticipated (yea!), well packaged, and again, stellar customer service. So great kiln, fair prices and great customer service. Thanks Soul Ceramics - a winner again.

I purchased a glass kiln from Soul Ceramics, to ship to Alaska. They were great! I received weekly updates from them and when the shipper transferred to another company for Alaska deliveries, they helped me track it and gave me pertinent information. They were always professional and helpful and Friendly! I would recommend this company for anyone and especially shipments to Alaska. They helped arrange the shipping where other companies give you information and you have to do it yourself. 10 Stars to Soul Ceramics!!!

The team at Soul Ceramics was amazing to work with and ensured a flawless experience ordering my first kiln. Their price beat the other sites I shopped and they kept me updated weekly until it shipped. They gave very clear instructions on how to receive shipment and I felt very comfortable knowing if there was a problem I’d know exactly how to address it (but there wasn’t fortunately). 10/10 recommend!

So very impressed with the customer service and knowledge of this family-owned business! Great service, timely response, and very knowledgeable! Highly recommended, pleasant surprise.

First class Customer Service. Pleasure to work with! Thumbs up Soul Ceramics!!!👍👍👍