I bought this kiln after having been away from Lampworking for a few years. So I got confused about the way the programming works. The people at Soul Ceramics were extremely helpful and very quick to answer my questions. It is rare these days to receive that level of attention from a company. And I was able to get my answers with very little trouble , thanks to their prompt attention.
I have nothing but good things to say about my new Evenheat LB18! I finally got my electrical wiring done and was able to get the LB18 up and running. Ran it through its paces and everything works like a charm. Highly recommend the TAP controller and door interrupt switch.
Best of all, was my experience with the Soul Ceramics team! Once my order was placed, I received weekly updates as to the status of my order. It’s really nice knowing how things are progressing when you lay out a large investment on a product with significant lead time. You’re not left guessing. And, it was delivered ahead of the estimated date! Thanks Soul Ceramics!!
I’m just getting back into ceramics and setting up my home studio so I haven’t used it yet. It turns on 😀. I will give you all a 10 STAR review though on your awesome customer service and quick delivery!!
Thank you so much!!
Fast shipping, quality products, and the best customer service! I’ve never had a company reach out through phone call and email checking to see if I’ve received/enjoyed my purchase.
Soul Ceramics is seriously the only way to go if you're looking to buy a big ticket pottery item! Their staff is super knowledgeable and responsive, the prices can't be beat, shipping is fast and secure byt they have so many processes in place to protect their customers in case anything gets damaged on the way. They also sent me a message to remind me about speedballs glaze Rebate program after I purchased my wheel, which felt like they were going above and beyond... That's not even their company, so it really felt like they personally cared and wanted me to get my money's worth with my wheel purchase. I will 100% go through soul Ceramics for any of my future Potter needs.
I’ve dreamed of throwing pottery again for years. This little Artista wheel is perfect. I set it up today and spent a happy hour remembering how to center clay. :) Almost got it by the end. My kids are drooling over my shoulder waiting for their turn.
The Soul Ceramics team are fantastic. I can’t express how grateful I am in a world of phone menues and websites to be able to call and talk to a real person immediately when I have a question.
Now how many times nowadays can one say everything was perfect? I can now honestly say my experience with Soul was just that, perfect. The on line ordering went through without a glitch. I called once faith a question and received a friendly response. I was told that the estimated delivery would be 6 weeks and it was. The kiln arrived well packed from Evenheat and works like a charm. All along the process I received updates and once the kiln arrived, a thank you note! Thank you Soul, you are the best!
The Speedball Artista is a solid, well built wheel and the foot pedal is a serious piece of equipment, I expect to have years of trouble free use from both.
With regards to Soul Ceramic staff and service, they have gone above and beyond my expectations. The kiln works but firing times are far to long for what I am doing. Next kiln will be a 208 or 240 volt. CK
My recent experience with the SoulCeramic team has been nothing but amazing. Lea kept me up to date weekly and even took care of a last minute change of shipping address. If a ten star rating was available they get it!
I ordered several Ritual Glazes on a whim. Haven't tried them out, but they arrived lickity split, lids screwed on tight so no leaks, and enough packing to protect the jars - very much appreciate the care & attention of the Soul Ceramics team@
This is a wonderful company! Customer service is amazing. I am so happy to see them grow & carry more product. They stay right on top of orders get them out right away. I highly recommend.
bought this kiln made to order but came in MUCH quicker than expected! I am blown away by all the communication and amazing customer service. I haven’t been able to try out the kiln itself yet but plan on doing that in the coming week. It came in perfect condition so I’m sure there won’t be much worries. My first ever kiln, and I am beyond EXCITED!
The hype behind Soul Ceramic and Evenheat is justified! If I ever had any questions I could just just send over an email and whoever responded was quick, super friendly, and helpful. The package arrived in perfect condition and all I had to do was plug the kiln in test it out. The Evenheat works great so far and I can’t wait to use it more.
I just purchased a Speedball portable when from Soul Ceramics and am super happy with the way my order was handled. I received emails letting me know when the order went out, and got a couple of follow up emails as well. I had looked for this particular wheel in a couple of places but it was never available, then I found Soul Ceramics had it. I’ll be checking their offerings again in future!