Easy ordering. Answered all of my questions quickly. Exactly as it was promised! Love my new kiln thank you so much!
Despite the present circumstances, Soul Ceramics went above and beyond to make sure my order was delivered to me fully, despite a manufacturer mistake in my order. They immediately contacted the company and had them ship the right parts. Reliable and trustworthy service, will always order from Soul Ceramics in the future.
Soul Ceramics was very responsive to any questions I had and was a very good company to deal with. I highly recommend them.
Really great customer service, very patient. Got my Speedball a bit later because of the pandemic but they updated me as soon as it was available to be shipped out, and it arrived in perfect condition despite the distance
It was great working with Soul Ceramics. All were very helpful and so courteous. I would reccommend Soul Ceramics to anyone wanting to purchase any ceramic products
Soul ceramics was very helpful and answered a long list of questions and helped me order with a special plug. I was very happy and grateful for the service from several employees who were both very thorough in getting everything set up right for my purchase- which for me , was a big one.
I purchased an Olympic 1823HE as my first kiln. I was able to choose from an in stock kiln so I didn't need to wait the usual 6-8 weeks. My kiln arrived in perfect condition with all the accessories I ordered. It was transported all the way into my garage. Couldn't be more pleased. This is definitely the best deal online!!
The kiln itself is great! The customer service from soul Ceramics is above and beyond! Really can’t say enough good about them. If you need supplies or help/information don’t hesitate contacting them and walk away as happy as me. Plus it’s actually cheaper than anywhere else and free shipping!
My kiln arrived in perfect condition. It was well packed and the delivery went smoothly. Your company was great to work with. Thanks. I recommend working with you
I had seen on Evenheats site that their Metal Clay Kiln Kingpin88 had 18 preset programs. SInce I recently got back into metal clay and being 76 years old, the thought of having a kiln that did all the thinking for me was fantastick.
I shopped around and found that no other store was selling the updated model. THey all had 10 presets. I called SOUl and they checked into it and they called me back and said they were selling the 18 preset model and the price was less than I found elsewhere and as a first time customer I got a $25 discount along with free shipping. I ordered the kiln from them. It was xmas week and Evenheat was closed. They placed the ordere and it was taking longer than I thought so I contacted them. We had some notes going back and forth. They thought their instructions on delivery said 4 to 6 weeks I thought it was in 2 weeks. I showed them the info I got from them. SHortly after I got a message from UPS that my kiln was being delivered the next day. So the mix up was taken care of and I got the kiln in 4 weeks. It was well worth the wait. I got the newest model of the kiln with 18 preset programs plus 4 custom programs that have 8 segments.
The kiln was extremely well packed. I downloaded the 2 manuals from Evenheat and they are fantastic. IOne explains using a kiln with 7 pages, the 2nd one is 21 pages and goes thru all the settings, how to use each one, line by line which is so easy to follow. I am Dyslixic and have trouble with directions, with these instructions It will be so easy to fire my metal clay.
I again am so happy that they found the 18 program for me as no other store made an effort to do so. Oh, in addition I got a kiln shelf in the box whic was a pleasant surprise as I hadn't ordered one. Perhaps iot was a gift for the delay.
I would highly recommend Soul to anyone who wants a fair price and good communication.
Very prompt to return calls. Answered my questions and were very personable. Kiln arrived and is wonderful.
I give your handling of me and my account 100%! Everyone I dealt with were prompt to answer me and helped ease my worries. I certainly plan on doing more business with Soul Ceramics. I know my missing 6 inch posts will arrive soon because I have faith in your company. I am still learning the new method...as opposed to using cones, and find it amazing. We had a goodbye ceremony for my 44 year old Evenheat.
Thank you all, and especially Alex and TJ with whom I communicated. Very business-like with great understanding and patience.
I was kept well informed as to my order and what to expect at delivery.
Got back to me in a timely matter when I needed a question answered. I would recommend your company in a heartbeat.
Great Kiln! Very good customer service! Delivered in less time than they said. Couldn’t be happier.
Stellar experience! Was looking to purchase and the first company I talked to blew me off when I asked question. Not Soul Ceramics. Got my kiln 3.5 weeks and was perfect. TJ is very thoughtful. Thanks for everything. !