Have ordered Jen-Ken kilns from Soul Ceramics twice now. Customer service was great. They kept me updated and kiln arrived on time.
Thank you SO MUCH Soul Ceramics! The wait was worth it! I LOVE my new kiln! Thank you also for great customer support and sending missing shelf.
The kiln arrived exactly as ordered when they said it would. These folks are easy to work with and follow through as they state they will. I will order more supplies from them. Warren
I love my kiln. Soul ceramics was very good at keeping me informed regularly regarding its production. Ordering and receiving the kiln went very smoothly. Thank you Soul Ceramics for an awesome deal and excellent customer service!!
The oven arrived on the 9th of march, in excellent condition. Sorry it has taken so long in responding. From the start your company has been professional all the way through the process. Thank you. The weekly updates were great news,from a great company.The step pro controller is a good addition to the older kf series, easier to use after a trial run through the online manual. My old Even heat lasted me 30 years looking forward to a prolonged use of the LB-18. Thank you for your professionalism!
Our kilns are up and running. The entire purchase experience was so positive. Soul Ceramics went out of their way to keep us informed about the progress of our order from the original quote to the delivery. So appreciative of their attention to detail and communication!
Superior customer service the genuinely cares about their customers. Very rapid email responses and very friendly and professional staff. I wish all companies were ran this way. Top notch.
Got my Evenheat glass kiln and could not be happier-project number 2 firing as I write. Fantastic communication each week during the wait; wonderful instructions for receiving freight...just all around super service! thanks Soul Ceramics!
Soul ceramics are awesome! They had the best price I could find and my evenheat ko22.5 is perfect. I would highly recommend them!
This kiln is just the perfect size for all my ceramic needs. I have done several firings and they have all turned out great! The Rampmaster II controller is extremely easy to use. The customer service reps are always available and very helpful for the many questions that I had leading up to my purchase. I couldn't be happier with the entire experience and product from Soul Ceramics, thank you!
I purchased an Evenheat Kiln from Soul Ceramics, and although I have not had a chance to fire it up yet (only test fired), the customer service I have received from this company has been excellent. I can see that the 1818 is the perfect size for my home studio. The manufacturer delivered the kiln without one of the shelves and Soul Ceramics got one shipped out very quickly. They have been very responsive and helpful with other questions I have had. Highly recommend Soul Ceramics.
With Covid, the manufacturer had delays obtaining some of the parts needed to build the kiln so it arrived several weeks later than expected but Soul Ceramics was absolutely incredible with their customer support while I was waiting. Every couple weeks or so I'd reach out for an update and would get an email back from a real person within a couple hours. Typically, their response was something to the tune of 'let me check in with the manufacturer and see where things are at'... and they did! They did a great job tracking down status updates for me in a time when delays really couldn't be avoided. The communication was stellar!
As for the kiln, it's beautiful and exactly what we wanted. We've needed to rearrange a few things and consequently haven't had an opportunity to fire it yet but we couldn't be happier with the quality and purchase in general.
Soul Ceramics is the best company there is when buying your kiln. I own 2 glass kilns that are in my studio and I bought both from them through this company. I love getting their weekly messages on the kiln’s progress. After my kiln arrived, they quickly answered any questions I had. This is very important because you have no frustrations with your new kiln.
I bought this evenheat lb 18 from Soul ceramics. I'm so glad I chose Soul ceramics for this purchase. They kept me in the loop, and every week I got an update on my order. I even had a couple of features to my order, soul Ceramics updated my purchase order promptly. I will make future purchases from Soul , they are just good people.
I purchased and evenheat kh-418 and I am absolutely blown away by the quality. I love everything about mine. Its incredibly intuitive to use and functions beyond my wildest dreams. If you are at all on the fence about buying an evenheat product, look no further! You will not find better, period. I also want to mention the fantastic people if Soul Ceramics! From the moment I placed my order they were on top of things, giving regular updates over the 8 week build process, and when I had questions about my order or the shipping they were extremely prompt with a polite and very helpful reply. So in summary if I could give evenheat and soul ceramics a 10/5 I would.