This kiln is just the perfect size for all my ceramic needs. I have done several firings and they have all turned out great! The Rampmaster II controller is extremely easy to use. The customer service reps are always available and very helpful for the many questions that I had leading up to my purchase. I couldn't be happier with the entire experience and product from Soul Ceramics, thank you!
I purchased an Evenheat Kiln from Soul Ceramics, and although I have not had a chance to fire it up yet (only test fired), the customer service I have received from this company has been excellent. I can see that the 1818 is the perfect size for my home studio. The manufacturer delivered the kiln without one of the shelves and Soul Ceramics got one shipped out very quickly. They have been very responsive and helpful with other questions I have had. Highly recommend Soul Ceramics.
With Covid, the manufacturer had delays obtaining some of the parts needed to build the kiln so it arrived several weeks later than expected but Soul Ceramics was absolutely incredible with their customer support while I was waiting. Every couple weeks or so I'd reach out for an update and would get an email back from a real person within a couple hours. Typically, their response was something to the tune of 'let me check in with the manufacturer and see where things are at'... and they did! They did a great job tracking down status updates for me in a time when delays really couldn't be avoided. The communication was stellar!
As for the kiln, it's beautiful and exactly what we wanted. We've needed to rearrange a few things and consequently haven't had an opportunity to fire it yet but we couldn't be happier with the quality and purchase in general.
Soul Ceramics is the best company there is when buying your kiln. I own 2 glass kilns that are in my studio and I bought both from them through this company. I love getting their weekly messages on the kiln’s progress. After my kiln arrived, they quickly answered any questions I had. This is very important because you have no frustrations with your new kiln.
I bought this evenheat lb 18 from Soul ceramics. I'm so glad I chose Soul ceramics for this purchase. They kept me in the loop, and every week I got an update on my order. I even had a couple of features to my order, soul Ceramics updated my purchase order promptly. I will make future purchases from Soul , they are just good people.
I purchased and evenheat kh-418 and I am absolutely blown away by the quality. I love everything about mine. Its incredibly intuitive to use and functions beyond my wildest dreams. If you are at all on the fence about buying an evenheat product, look no further! You will not find better, period. I also want to mention the fantastic people if Soul Ceramics! From the moment I placed my order they were on top of things, giving regular updates over the 8 week build process, and when I had questions about my order or the shipping they were extremely prompt with a polite and very helpful reply. So in summary if I could give evenheat and soul ceramics a 10/5 I would.
Soul Ceramics customer service is second to none. They do a great job of keeping you updated throughout the entire process and let you know exactly what to expect at every step. This was truly a great buying experience.
It would be nice to have some more pictures on the website that give a better idea of the size of this kiln. It turned out to be exactly what we needed but felt like we couldn’t find any pictures to give the size justice anywhere.
I loved how Soul Ceramics handled the process. They let you know from the get go that it takes a few weeks to get a kiln built. They surprised me every 2 weeks with an update letting me know what stage the kiln would be in. I loved that. Best of all, they beat their predicted delivery day by almost a week so I was wonderfully surprised when it showed up. I would highly recommend them to anyone for their transparency from the beginning, great communication, and wonderful customer service. Great job people!
I've never spent so much on a single item especially online, from beginning to end I felt comfortable. I've had zero problems and received my kiln quickly. Thank you
from the moment i clicked the purchase button for my new kiln i received friendly email updates on the building process and when to expect to get the
new kiln. any questions i had were answered thoughtfully and promptly. thanks again!
Packed really well. Great customer communication and service. Constant communication with up-dates of how my order was coming along from beginning to when it was delivered. I have not fired it up yet. . Getting my ventilation set up. I attached a few pick to give people an idea of how much they can fire in the 1413 model. 8 coffee mugs total. I ordered an extra full shelf. I highly recommend ordering one with your initial purchase.
Purchasing from Soul Ceramics feels like joining a family. Updates all the way through the building process. Even heat kiln is the top notch kiln everyone with heat treating needs should own.
Thank you for saving me tons of money, getting all the extras and keeping me informed while I anxiously waited for my kiln! It's here now I can't wait to learn how to use it.
Great Price, Great Service.
What can you ask for more?
SoulCeramics provided great customer service - questions were promptly answered and biweekly updates on the manufacturing timeline were provided.