I appreciate everyone at Soul Ceramics for all the help and the weekly updates. Very polite and friendly and on time with everything that was explained about my order. My order arrived earlier than expected as well and I was so excited and still excited to see how everything works out in the end. I’m a beginner so I still have lots to learn and I will be reaching back out for more supplies from y’all. I highly recommend Soul Ceramics to anyone who is interested in being a Potter and I’m thankful to you all. Have a beautiful day!
Sincerely,
Shirley from Tn.

My kiln of preference has always been an Olympic, however, the normal production times are quite lengthy for any custom kiln. Soul Ceramics had an in stock model with most of the features I was looking for so I purchased. Their communications regarding the purchase was immediate. Fast shipping (awesome shipping company) and excellent product! Thumbs up, Soul Ceramics!

I emailed questions and had the answers the next day. I love the customer service with this company and I now how a great baby kiln.

The upkeep and reassuring of things moving along are great! I received my kiln WAYYYY B4 expected to. I have not yet had the chance to fire it up, but, its a coming. Thank you Soul Ceramics. Its people/places like you that rock our world!

Ordered a kiln fory wife's birthday gift. I paid extra for an I stock model. The kiln arrived in 3 days, the shipping box was in good condition but on unpacking the kiln I found the control unit was severely damaged.
I took photos and contacted customer service and I am glad to say that they got right on it.
Within 24 hours of first contacting them they had contacted the manufacturer and I had a UPS tracking number for a replacement controller to be delivered in a few days time.
When stuff like this happens it really matters how the company handles the problem and the staff at Soul Ceramics excelled!

This has been one of the smoothest transactions I've ever had buying a new machine. Soul Ceramics is an awesome company. I especially like the weekly updates. The kiln works perfectly and looks fantastic.

I am the primary shopper in our family so I have experience working with many companies and the experience I have as a customer. The communication from Soul Ceramics throughout the entire purchase was phenomenal! This is a first rate organization that truly cares about their customers. I cannot recommend them highly enough!

Received my kiln within posted lead times. I haven’t had a chance to use yet but I know I will be happy with my purchase. I considered another brand but decided to purchase the Evenheat because I am happy with the Studio Pro 17 that was purchased 5yrs ago. If possible I will leave another review at a later date. This is my 2d purchase from Soul Ceramics and would recommend them to anyone who needs a kiln. The prices are fair and customer service is unbeatable. They are dedicated to the concerns of their customers and gladly answer all questions quickly.

I got a great price and excellent customer service for the pottery wheel I recently purchased from Soul Ceramics. It arrived in a few days after I ordered it and was in perfect condition. The staff of Soul Ceramics stayed in touch with me to make sure everything went well. I can’t say enough about this company regarding value for your money and customer service.

Soul Ceramics did a great job communicating through the entire process, and I ended up choosing an option that had to be built to order, so it took about 5 weeks to receive. I got regular weekly updates as well as prompt answers to all my questions. The LB27 EvenHeat Kiln I got with the TAP Controller is a top quality product and bigger than I will likely need, but I didn’t want to limit myself in the future so I’m happy with the extra length. I was a bit worried about learning how to program the oven, but it was incredibly easy to use! Overall I’m immensely happy with my purchase and will highly recommend Soul Ceramics and EvenHeat to anyone interested.

I bought this kiln after having been away from Lampworking for a few years. So I got confused about the way the programming works. The people at Soul Ceramics were extremely helpful and very quick to answer my questions. It is rare these days to receive that level of attention from a company. And I was able to get my answers with very little trouble , thanks to their prompt attention.

I have nothing but good things to say about my new Evenheat LB18! I finally got my electrical wiring done and was able to get the LB18 up and running. Ran it through its paces and everything works like a charm. Highly recommend the TAP controller and door interrupt switch.

Best of all, was my experience with the Soul Ceramics team! Once my order was placed, I received weekly updates as to the status of my order. It’s really nice knowing how things are progressing when you lay out a large investment on a product with significant lead time. You’re not left guessing. And, it was delivered ahead of the estimated date! Thanks Soul Ceramics!!

I’m just getting back into ceramics and setting up my home studio so I haven’t used it yet. It turns on 😀. I will give you all a 10 STAR review though on your awesome customer service and quick delivery!!
Thank you so much!!

Fast shipping, quality products, and the best customer service! I’ve never had a company reach out through phone call and email checking to see if I’ve received/enjoyed my purchase.

Soul Ceramics is seriously the only way to go if you're looking to buy a big ticket pottery item! Their staff is super knowledgeable and responsive, the prices can't be beat, shipping is fast and secure byt they have so many processes in place to protect their customers in case anything gets damaged on the way. They also sent me a message to remind me about speedballs glaze Rebate program after I purchased my wheel, which felt like they were going above and beyond... That's not even their company, so it really felt like they personally cared and wanted me to get my money's worth with my wheel purchase. I will 100% go through soul Ceramics for any of my future Potter needs.