I’ve dreamed of throwing pottery again for years. This little Artista wheel is perfect. I set it up today and spent a happy hour remembering how to center clay. :) Almost got it by the end. My kids are drooling over my shoulder waiting for their turn.
The Soul Ceramics team are fantastic. I can’t express how grateful I am in a world of phone menues and websites to be able to call and talk to a real person immediately when I have a question.
Now how many times nowadays can one say everything was perfect? I can now honestly say my experience with Soul was just that, perfect. The on line ordering went through without a glitch. I called once faith a question and received a friendly response. I was told that the estimated delivery would be 6 weeks and it was. The kiln arrived well packed from Evenheat and works like a charm. All along the process I received updates and once the kiln arrived, a thank you note! Thank you Soul, you are the best!
The Speedball Artista is a solid, well built wheel and the foot pedal is a serious piece of equipment, I expect to have years of trouble free use from both.
With regards to Soul Ceramic staff and service, they have gone above and beyond my expectations. The kiln works but firing times are far to long for what I am doing. Next kiln will be a 208 or 240 volt. CK
My recent experience with the SoulCeramic team has been nothing but amazing. Lea kept me up to date weekly and even took care of a last minute change of shipping address. If a ten star rating was available they get it!
I ordered several Ritual Glazes on a whim. Haven't tried them out, but they arrived lickity split, lids screwed on tight so no leaks, and enough packing to protect the jars - very much appreciate the care & attention of the Soul Ceramics team@
This is a wonderful company! Customer service is amazing. I am so happy to see them grow & carry more product. They stay right on top of orders get them out right away. I highly recommend.
bought this kiln made to order but came in MUCH quicker than expected! I am blown away by all the communication and amazing customer service. I haven’t been able to try out the kiln itself yet but plan on doing that in the coming week. It came in perfect condition so I’m sure there won’t be much worries. My first ever kiln, and I am beyond EXCITED!
The hype behind Soul Ceramic and Evenheat is justified! If I ever had any questions I could just just send over an email and whoever responded was quick, super friendly, and helpful. The package arrived in perfect condition and all I had to do was plug the kiln in test it out. The Evenheat works great so far and I can’t wait to use it more.
I just purchased a Speedball portable when from Soul Ceramics and am super happy with the way my order was handled. I received emails letting me know when the order went out, and got a couple of follow up emails as well. I had looked for this particular wheel in a couple of places but it was never available, then I found Soul Ceramics had it. I’ll be checking their offerings again in future!
I am loving my new speedball clay boss wheel but even more so, the phenomenal customer service from the Soul ceramic team!
Delivery was faster than anticipated, and communication was terrific throughout. One of the best customer service experiences I've ever had with online ordering!
I received my Clay Boss Speedball potters wheel two days after ordering. Within the hour of taking it out of the box I was throwing pots!! The customer service, the product, the price, the timely shipping were all a fabulous experience! Thank you for all that you do. I will recommend Soul Ceramics to all.
The Olympic Doll-E kiln is perfect for my needs and was clearly described, but the story here is customer service. A pre-purchase question was answered almost instantly. An issue arose in processing my order and TJ, the owner, jumped in and solved it within an hour. When does that happen?
I'm looking forward to doing business with Soul Ceramics for other items soon.
I am completely impressed with the service and delivery of my kiln. Perfect condition when shipped. Fires perfectly for bisqueware and glaze.
I'm already thinking about adding a 2nd one to keep my other company.