Shipping & Returns

Free Shipping on ALL Standard Orders

At Soul Ceramics, we know how annoying it can be when you are hit with hidden costs and fees when you purchase items online. That's why we offer FREE SHIPPING on all standard orders through Soul Ceramics. Whether you are purchasing one item or ten, light weight or heavy freight items, you never pay a dime for shipping*. We even cover extra costs such as lift gate service, so the price you see is the price you pay.

*Non standard orders include shipments outside of our standard shipping range, and may include orders to CA, OR, CO, and WY. Soul Ceramics reserves the right to inform you of shipping costs before orders are finalized.

Order Confirmation

Immediately after placing your order you will receive an order confirmation email from Soul Ceramics, which means we received your order in our system and pre-authorized your credit card for the purchase. We will confirm that the item is in stock and available for immediate shipment.  If your item is out of stock or otherwise unavailable we will void the pre-authorization and contact you immediately. If your item is in stock and available we will process the payment and submit the order for shipment.

Order Tracking

Immediately after your order is shipped you will receive an email containing shipment tracking information. This can be used to follow your shipment on the carriers website.

Order Shipment

We Ship UPS, FedEx, and USPS Priority

Orders are shipped via UPS Ground, FedEx Group, or USPS Priority Mail to street addresses in the USA. Please allow an additional 2-5 days for transit time. Expedited shipping may be available upon request - call our customer service center for more information. We will determine the best carrier for the products you order and ship accordingly.  We're sorry, but we do not ship outside of the USA. UPS does not deliver to PO Boxes, and all orders going to a PO Box must be shipped via USPS Priority Mail. 

In most cases, we will automatically request the shipping company to require a valid signature at delivery. If signature is not required at delivery, we will not be held liable for shipments after they are confirmed delivered by the shipping company. We will notify you of any delays to your order as soon as we are aware of them. 

Shipping Speed

The arrival date listed on our product page is for informational purposes only and is not guaranteed. While we will make every effort to have the product delivered on this date, we cannot guarantee timing due to events that may occur outside of our control.

Specific shipping policies and times will depend on the manufacturer and warehouse location. Please see the following list of manufacturers to determine your shipping time. If you do not receive tracking information from us within six business days of your order, please follow up with a customer service representative at sales@soulceramics.com.

Evenheat Kilns, Inc.

After your order is placed, we will confirm the shipping date with you. Some kiln orders may have up to a 3 week lead time. Freight delivery times will vary, but most shipments arrive within 7 business days after the order is shipped.

Speedball Art Products

Orders are shipped within 3 days of the order being placed on the Soul Ceramics website. Most items will be delivered with 5-7 business days of shipment.

Expedited Shipping

We understand that sometimes you need your items right away (1-2 business days), and standard shipping just won't cut it. In these cases, please contact us and our customer service representatives will be happy to provide you an expedited shipping quote. Unfortunately our Free Shipping promotions do not extend to expedited shipping.

Damages

Please inspect the packaging of your items when they arrive. If you notice any damage, make a note of it when signing for delivery. If your items do arrive damaged, please send photos to sales@soulceramics.com and we will process an insurance claim on your behalf.

Cancellation and Refunds

All orders canceled after 48 hours are subject to a $20 administration fee. If your order has shipped, you will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that was used when placing the order.

Returns

Because of differing warranties and manufacturer policies returns are reviewed on a by case basis. Any concerns must be submitted to us by email or telephone within 15 days from the date of purchase or 2 days from the date of receipt, whichever comes first.

If a return is approved, the purchaser must obtain a Return Authorization number prior to returning the item. The customer will be responsible for all freight costs and a minimum of 20% restocking fees. All applicable freight charges, any damages incurred to product and all applicable repair charges are the buyers responsibility.

The buyer must ensure that the shipping address is correct when placing an order. The buyer will be responsible for items that are returned to the wrong location.

Please notify us of refused shipment so we may process your account credit once the item has been received in good condition in re-sellable packaging. Used items will not be considered for returns. If you fail to notify us of a return in writing, do not receive authorization to do so, or if the product is returned in unsatisfactory condition, we will not process the credit. If the purchaser refuses a shipment, the purchaser will also be responsible for the cost of the return shipping. No exceptions will be made. We will not refund packing or shipping charges. The buyer agrees to accept the seller's decision.

The purchaser agrees that they will abide by Soul Ceramic's decisions regarding any return, cancellation or damaged items matters and that any exceptions to the purchase agreement regarding such matters is the sole right of Soul Ceramics.