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Policies, Terms, & Conditions

Cashier’s Checks, Company Checks, & Personal Checks

We do not accept cashier's checks, company checks, or personal checks on orders. We only accept payment for orders by credit card or PayPal.

Credit Cards

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number when submitting an order. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Soul Ceramics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Privacy Policy

Please consult our Privacy Policy for information regarding the use of this site.

Cancellations

Please see our Shipping, Cancellations, & Returns Policies page for more information regarding returns.

Returns

Please see our Shipping, Cancellations, & Returns Policies page for more information regarding returns.

Shipping Policy

Please see our Shipping, Cancellations, & Returns Policies page for shipping information relating to each product.

Out-of-Stock Products

Your product will ship as it becomes available. Product shipping times vary depending on the manufacturer of the product. Orders received on Saturday, Sunday or any major holiday will be processed on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Taxes

Soul Ceramics shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in the states of Florida, Tennessee, Pennsylvania, and Washington. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Soul Ceramics.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, Soul Ceramics shall have the right to refuse or cancel any order placed under these conditions.

    Warranties

    Specific warranty information will be determined by the manufacturer. All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold Soul Ceramics responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.

    Copyright and Trademark Notice

    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Soul Ceramics. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    ★ Verified Reviews

    Let customers speak for us

    477 reviews
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    Olympic Kiln - 146 Slider
    Steven Hewitt (Columbia, US)
    Can’t wait to fire this kiln.

    The new Olympic kiln I ordered is well made with a good thickness to the wall with a state of the arts tempreature controller just what you need for firing up the glass components needed to create the projects in my mind’s eye. Luckily I will not be works larger than 12 inches square since the interior usable space is actually 14 inches square. This is the type of information that may cause folks to purchase larger interior space kiln.

    W
    Speedball Boss Splash Pan
    William Kaplan (San Leandro, US)
    Soul Ceramics is Awesome!!!

    I was surprised that Soul stocked this hard to find splashpan. They shipped out quickly but FedEx delayed delivery for a few days. Soul Ceramics customer service was on top of it and got it straightened out and delivered. I highly recommend Soul Ceramics!

    M
    Evenheat Knife Oven - KO 22.5
    Marc Chord (Portland, US)
    Works great

    Even heat 22.5 ko came 100%assembled and ready to go. Went with quite relays and temp only deviates +~4deg. Great service and response from soul ceramics when I had one little problem when it was totally my screw up

    D
    Evenheat Knife Oven - KH 418
    Daniel Schulze (Milwaukee, US)
    Kiln worked good.

    My only complaint is that the door mount is a sloppy design. The door sits crooked and a mistake screw hole was drilled. I will fix it eventually but for the money I spent a little more care should have went into it.

    A
    Evenheat Heat Treat Oven - LB 27
    Alex Coward (San Dimas, US)
    The LB 27 oven.

    This team is awesome, TJ, Alex, & Lea took care of all the transactions, ordering, Q&A, additional parts, Shipping etc. Kept me up to date weekly as the manufacturing process did increase. These small companies Evenheat and Soul ceramics are true MADE IN THE USA companies. I would absolutely recommend them. I love my LB27. I can now make 2 foot gold bars