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Policies, Terms, & Conditions

Cashier’s Checks, Company Checks, & Personal Checks

We do not accept cashier's checks, company checks, or personal checks on orders. We only accept payment for orders by credit card or PayPal.

Credit Cards

We accept the following credit cards: Visa, American Express, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number when submitting an order. Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Soul Ceramics reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Privacy Policy

Please consult our Privacy Policy for information regarding the use of this site.

Returns

Please see our Shipping and Returns Policies page for more information regarding returns.

Shipping Policy

Please see our Shipping and Returns Policies page for shipping information relating to each product.

Out-of-Stock Products

Your product will ship as it becomes available. Product shipping times vary depending on the manufacturer of the product. Orders received on Saturday, Sunday or any major holiday will be processed on the next available business day. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Taxes

Soul Ceramics shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses in the state of Florida. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Soul Ceramics.

Typographical Errors

In the event a product is listed at an incorrect price, has an incorrect product description or selling quantity due to typographical error or error in manufacturer information received from our suppliers, Soul Ceramics shall have the right to refuse or cancel any order placed under these conditions.

    Warranties

    Specific warranty information will be determined by the manufacturer. All concerns about new merchandise will be limited to what is covered in the particular manufacturer's warranty and the purchaser agrees that they will not hold Soul Ceramics responsible for all matters regarding the item including, but not limited to, any matters regarding the manufacturer's performance per the warranty.

    Copyright and Trademark Notice

    Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Soul Ceramics. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

    ★ Verified Reviews

    Let customers speak for us

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    Excellent value!!

    I'm absolutely thrilled with this HT oven! Soul Ceramics was great to deal with. They really care about your satisfaction. If you're in the market for a kiln or HT oven, look no further than these folks.

    Excellent service and product

    Kiln arrived in excellent condition and appears to be extremely well made. Shipping was fast and the price could not be beat.
    Highly recommend this company.

    i love my jenny

    i've found working with clay incredibly rewarding over this last year. as a mom of two special needs kids, and working a high stress level job, i love to the feel of touching cold clay. with little time i couldn't find a good solution to meet with a friend who would fire for me so i used some money just for me to buy my own kiln. i spent months learning (and still am) on how to form what i want with the clay itself, but the firing is now so easy. and there have been no mishaps yet! i liken myself to a stooge so my husband thought for sure i'd find a way to burn the house down but i haven't even come close! i don't buy anything for myself hardly ever but this was a great purchase. i did the electric, and i think the size is perfect for what i do. would recommend this kiln for anyone starting out or who does smaller pieces. i can verify it is as close to idiot proof as you can get. the instructions weren't awesome i'll admit, it took some time to figure them out, so i had a bit of an issue with the initial settings, but i never change them so once i figured that out it was all good.

    Love my eavenheat.

    I love my eavenheat. And very smooth transaction from soul ceramics.
    I’m glad I got the 220v. If I were to do it over again. I would have spent a little extra for a better controller. The set pro does everything I need it to do, but can be tedious at times.

    Great little kiln

    This is a great little kiln to start out with. Works great but you do have to keep an eye on it because the temps can fluctuate some. This kiln does not keep a steady temp like the ones you can program with the digital controls. But you can still do everything in it. Very happy with my purchase.