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Price Guarantee Policy

At Soul Ceramics, we want our customers to know they are getting the best prices online. When you see the blue "Lowest Price Guarantee" words on our website, we are guaranteeing that we have the lowest price anywhere on the internet. In fact, if you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will hand you the difference - in cash.  We want you to shop confidently knowing that you are getting the absolute best price on your kiln or wheel.

To request your partial refund, e-mail us a link to the same product on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.

Our Lowest Price Guarantee has some restrictions:

  • You must purchase the item from our website before requesting your partial refund
  • Special promotion offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store only
  • The website can not be a discounter or auction website, such as eBay
  • The competitor must be an Authorized Retailer for the product
  • The price on the competitor's website must include all shipping and processing fees
  • The manufacturer must be either Evenheat Kiln, Jen-Ken Kilns, Olympic Kilns, or Paragon Industries
Soul Ceramics reserves the right to refuse payment for any products or offers that do not meet the required definition of a fair market price.
    ★ Verified Reviews

    Let customers speak for us

    179 reviews
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    Game changer

    This heat treat oven is the nicest piece of equipment that I have ever purchased for my knife shop. I have been heat treating in my forge for years and even with a thermocouple in the forge it’s very hard to get an even temperature Over the entire blade. I used my new oven for the first time last night on an 18” knife and it came out evenly heated from one end to the other. This thing is going to be a game changer.

    Best customer service ever

    This was my first purchase from Soul Ceramics but it won't be my last. They helped me in so many ways during my oven purchase. I had a lot of questions this being a big purchase and they answered them all promptly. A big thank you to Alex and TJ for all your help. I bought the lb18, as far as I know is not available at any Canadian dealers. I had it delivered to Mikes Parcel Service in North Dakota to take advantage of the free shipping. When it arrived. I got a text and the next day travelled across the border pick it up. Everything went really smoothly and I was back home with my new oven in 2 hours. I set it up in my shop and used a Powerline adapter to run Internet service to the shop. When I turned it on the top controller asked if I wanted to update the software. I updated and ran a test program which was preloaded and took the oven up to a thousand degrees. Everything works great and I couldn't be happier. Thanks to everyone at Soul ceramics it's been a great experience dealing with you all.

    Excellent customer service

    Very prompt to return calls. Answered my questions and were very personable. Kiln arrived and is wonderful.

    It’s a game changer

    Love the new kiln. High quality. Thanks for the smooth transaction.

    As advertised

    I have only had the oven for a short time but it is as advertised. They communicated great the hole time and delivered as promised.