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Privacy Policy

This Privacy Policy governs the manner in which Soul Ceramics collects, uses, maintains and discloses information collected from users (each, a "User") of the SoulCeramics.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Soul Ceramics. Soul Ceramics is a website legally owned by SOUL CERAMICS LLC, a Florida company.


Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Web Browser Cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.


How We Use Collected Information
Soul Ceramics may collect and use Users personal information for the following purposes:

  • To Improve Customer Service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To Personalize User Experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To Improve our Site
    We may use feedback you provide to improve our products and services.
  • To Process Payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To Send Periodic Emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To Send Periodic SMS Marketing
    By providing your mobile phone number and opting into SMS marketing, you consent to receive text messages. Message frequency will vary based on your interactions with us, and message and data rates may apply. You can opt-out of SMS messages at any time by replying “STOP” to any message received. Opting out of SMS messages will not affect other forms of communication you have opted to receive, such as email newsletters. For help, reply “HELP” to any message or contact our customer service.
  • To Send SMS Messaging For Abandoned Carts
    By providing us your mobile phone number during the checkout process and not proceeding to payment, we may reach out to you to provide assistance with completing your purchase.

      How We Protect Your Information
      We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

      Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.


      Sharing Your Personal Information
      We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

       

       

      Third-Party Websites
      Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


      Changes to this Privacy Policy
      Soul Ceramics has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


      Your Acceptance of these Terms
      By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


      Contacting Us
      If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

      Soul Ceramics

      +1 831 256-3248
      team@soulceramics.com

      This document was last updated on October 10, 2024