My mother helped me purchase my first kiln for my at home studio. First of all I cannot say enough about this business/company and their customer support/service, they are amazing! So it started off as a surprise but quickly turned into a group effort in purchasing this kiln. We quickly realized the original kiln that my mom had ordered, did not reach the temperatures I needed and the shipping was much longer than expected. Luckily the company offered to swap out the kiln and with a discount to something that was currently in stock and would be a fraction of the time to ship. She ordered/swapped the kiln a second time but realized at that point she was going to include me to ensure I was gonna receive the kiln I really wanted. The people were so patient with my mother, with me and with us both on the phone, multiple phone calls! Every time they were so helpful, patient and very informative. We went over every option and all while educating my mother about each product and every function. Their hours of availability is perfect and have been so helpful with any questions I have. So in the end we ordered the Olympic Kiln - Doll E because it was ready to go, literally with shipping it and firing it apon arrival if I wanted to because of it having an ordinary house outlet as the power source. We ordered it Thursday evening and it arrived that Saturday afternoon, so fast! The inner brick of the kiln near the hinge was damaged during shipping but did not effect the heating of the kiln. It came with kiln wash and my first fire was successful in seasoning it, can’t wait to firer some pieces in it soon! Love love love this kiln! So easy to use, cute in size, able to lift it myself, loading will be easy, regular electric cord, comes with kiln stand and wash. Oh and don’t forget amazing customer service!