Great shop, for my odd request of a 15 plug instead of a 20 plug, this jen ken was the only kiln I could find, this large at 15. It 's still small, not for large vases, but not a bad size for smaller objects. It's heating well, and keeps the heat ramping down; after 800 @ about 150 per hr.
The shop people were responsive and informed when I had a few questions. One issue was from the manufacturer, some of my kiln furniture was damaged during shipment, and a few pieces were missing, they sent 2 pieces out right away, it's just that the other 2 chipped legs (from set of 3) weren't replaced. All-in-all, the kiln furniture was my issue, and one day I will hopefully get a solid state relay. 4 firings already, & the outside of the kiln is a pass also, where I was worried about it, being in the laundry room, the walls and shelves are aren't warm. I really like the kiln, it just wish it went into the garage, due to the relay click sound. The builders don't seem to think about ceramic artists. they only built it for a washing machine, and luckily I could use the washing machine's dedicated on a 20 amp circuit. As electricians here are as costly as plumbers.
The review, well This is my first kiln and I even made it a downdraft as well with a tiny hole in the top and one in the bottom, with a tube vent out the bottom, connected to a fan that exit out in place of the dryer. No odors, and the tube fan itself is amazing, remote control, and only 18 watts @ 240rpm. The vent wasn't required, for this size of kiln, I just wanted to give my clay objects the best and avoid vapors. I'm starting out with making some kind of worry stones or jewelry.