This was my first purchase from Soul Ceramics but it won't be my last. They helped me in so many ways during my oven purchase. I had a lot of questions this being a big purchase and they answered them all promptly. A big thank you to Alex and TJ for all your help. I bought the lb18, as far as I know is not available at any Canadian dealers. I had it delivered to Mikes Parcel Service in North Dakota to take advantage of the free shipping. When it arrived. I got a text and the next day travelled across the border pick it up. Everything went really smoothly and I was back home with my new oven in 2 hours. I set it up in my shop and used a Powerline adapter to run Internet service to the shop. When I turned it on the top controller asked if I wanted to update the software. I updated and ran a test program which was preloaded and took the oven up to a thousand degrees. Everything works great and I couldn't be happier. Thanks to everyone at Soul ceramics it's been a great experience dealing with you all.