Best communication I’ve ever had with an online retail company. They communicated at least once per week and were very honest and upfront with lead times. Couldn’t have asked for a better experience.
Everything went pretty smoothly, besides the long wait time, hence the 4 stars . The customer service was pretty responsive though. It took a bit over 6 months to get the kiln. Other than that, the kiln looks great! The delivery went smoothly. I haven’t been able to use it yet, but the wiring looks clean and everything looks in order. I’m excited to put it to use.
The shipping took a while longer then I wanted, but it was too no fault of the business. They were quick to respond when asked and it was easy to get delivered by freight. Go knife talk!
Soul Ceramics web site made it easy to chose the oven I needed. Ordering process was easy. The weekly order status e-mails I received were great. The Evenheat Oven was everything I expected. Quality is very good and easy to operate with the Rampmaster Controller.