The order process, communication and followup on my order was excellent. The kiln manufacturer was quoting a multi-month wait before my order could be built and shipped. That was clearly stated on the website, so there were no surprises. Throughout the process Soul Ceramics kept in regular contact with me and kept me updated. The kiln actually shipped sooner than I anticipated and arrived in perfect condition. I would definitely recommend Soul Ceramics to anyone.
I was very happily surprised at the quick shipping speed for my new wheel. It was not only scheduled earlier than anticipated, but it also came 3 days before the estimated arrival. Good service and so far I’m very happy with my wheel.
Soul Ceramics consulted with me on the best kiln for my firing needs that could run on 120v. They advised the Olympic Doll E and it works perfectly on the back porch of my little apartment.
I purchased the in-stock version of the kiln on 21DEC and it was in my home by 24DEC. That’s like unheard of in COVID times and during the holiday.
I’m so glad I decided to get the genesis controller. I was initially pretty intimidated to use it, but after reviewing the controller manual and watching the youtube videos, it kind of seemed fool-proof. At the time of writing this, I’ve done a test fire, 3 bisque to cone 04, and a bisque to Cone 5. I’ve been using the preloaded programs and I love that they have slow and med/slow options preloaded. I love the graphs and tables… if you eventually want to do custom programming the preloads are a great starting point that can be modified to your liking. For my glaze fires I know I will need a controlled cool, and I already know how to program that.
Another great part about the genesis is that it comes with an app. It was so simple to connect my kiln to my wifi and then follow along with the firing on my phone. I also love that you can add the cost per kwh in your area and then the genesis will give you the cost of each firing. Honestly, it’s a dream.
Special thanks to the Soul Ceramics team for being a resource through this entire process. So many people checked in with me to five me tips on receiving my kiln and to see how it was going after it had been with me for a few days. I wouldn’t have been able to make this purchase without their help and I’m so glad I did. Being able to fire my own pieces at home is so fun.
I found a kiln I was interested and reached out to figure out shipping costs (I live in Hawaii) and Lea got back to me right away to let me know that the kiln I was interested in was on back order, but they had this similar one in stock! This one turned out to be perfect for my needs and Lea answered all my questions kindly and quickly. I just did my first bisque and glaze firing and everything came out beautifully. The Genesis Touchscreen controller is fantastic, very user friendly. Overall, I'm really happy with my purchase and grateful for the excellent customer service that helped keep me informed of where my kiln was at all times!
I purchased a Speedball Big Boss Elite SQ from Soul Ceramics. They offered the best price anywhere online AND shipping was very fast. They sent me emails with updates on the shipment and followed up afterwards to make sure everything arrived as planned. It’s a great wheel and I love it. Will definitely do business with them again!
I am so excited to receive my new Jen and Ken kiln! It was shipped perfectly and I can’t wait to use it!
The Kiln (Evenheat KH418) arrived in perfect condition. It arrived ahead of schedule. Yay! I have only run a few heat treat cycles so far. Everything works as expected. I love that this model operates on a standard 110 volt outlet, as the power in my shop is somewhat limited. The made in USA etching on the door lock mechanism, was upside down but this was easily fixed. Other than that, I have zero complaints. I’m sure I’ll get many years of service, out of thi quality piece of equipment.
Recently bought a jen-ken chili pepper kiln. Found it at a great price. Soul Ceramics filled the order quickly, and I had my new machine in 3 days. Customer service is very responsive with All my questions and concerns. Would definitely recommend ordering from here.